Privacy Policy

Privacy Policy – Facebook Messenger Chatbot

This chatbot is used to respond to messages sent to our Facebook Page through Facebook Messenger.

1. Information We Receive

When you contact us via Messenger, we may receive:

• The messages you send to us

• Attachments you choose to share (if any)

• Basic profile information made available by Facebook (such as your name and profile picture)

• The date and time of your interaction

2. How We Use the Information

We use this information solely to:

• Respond to your inquiries

• Provide customer support

• Improve our communication and services

We do not use your information for resale or unauthorized marketing purposes.

3. Where Information Is Stored

Message data is primarily stored on Facebook (Meta) platforms and may be processed through our chatbot service provider (e.g., Dialogflow) for automated responses.

We do not independently store or export personal data outside these platforms unless explicitly required for customer service purposes.

4. Data Sharing

We do not sell, rent, or trade personal information.
Information may only be shared with service providers necessary to operate the chatbot and messaging system.

5. Data Retention

Conversations may be retained for as long as necessary to provide support and in accordance with Facebook’s data retention policies.

6. Your Rights

If you would like to request access, correction, or deletion of information related to your interaction with us, please contact:

Email: krunat.adm01@gmail.com

We will respond in accordance with applicable data protection regulations.

Last updated: March 2026